Careers

Would you like to be part of our team? At Marvic S.A. de C.V., we are constantly looking for talented individuals with experience in key areas such as purchasing, imports, customer service, warehouse operations, logistics, and sales. If you're interested in joining our talent pool, please send your resume to claudia.perez@marvic.com.mx , indicating the area you're interested in. We’d love to hear from you!

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Description

We are always looking for the best talent to join our company as we embark on bold and challenging endeavors. At Marvic, each employee plays a critical role in driving the organization’s strategic plan. Join a team that continually pushes the boundaries of commerce in the relentless pursuit of excellence and innovation. At Marvic we encourage a natural flow of ideas and promote teamwork and transparency. We have a calendar full of challenging projects to keep us stimulated and motivated, with a work management style based on transparency, collaboration and performance.

The Customer Experience team responds to an international clientele via email, chat and phone, understanding their needs and offering best-in-class assistance to ensure their satisfaction in a timely manner.

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Responsibilities

Provide exceptional service to an upscale international clientele via email and telephone.

Offer assistance and solutions that will result in increased customer satisfaction

Understand the customer’s situation and provide the best possible resolution

Perform ad hoc duties as needed.

Requirements

Bachelor’s degree in Communications, Administration, Business or other related fields.

Minimum of 2 years customer service experience, preferably in a call center environment.

Excellent written and verbal communication skills in both Spanish and English, other languages an asset.

Skilled using Microsoft Office (Excel, Word and PowerPoint).

Available to work full time position.

Excellent customer service skills.

Ability to work in a fast paced environment.

Knowledge of the bus industry and aftermarket.

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Form

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