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Description

We are always looking for the best talent to join our company as we embark on bold and challenging endeavors. At Marvic, each employee plays a critical role in driving the organization’s strategic plan. Join a team that continually pushes the boundaries of commerce in the relentless pursuit of excellence and innovation. At Marvic we encourage a natural flow of ideas and promote teamwork and transparency. We have a calendar full of challenging projects to keep us stimulated and motivated, with a work management style based on transparency, collaboration and performance.

The Customer Experience team responds to an international clientele via email, chat and phone, understanding their needs and offering best-in-class assistance to ensure their satisfaction in a timely manner.

Responsibilities

Provide exceptional service to an upscale international clientele via email and telephone.

Offer assistance and solutions that will result in increased customer satisfaction

Understand the customer’s situation and provide the best possible resolution

Perform ad hoc duties as needed.

Requirements

Bachelor’s degree in Communications, Administration, Business or other related fields.

Minimum of 2 years customer service experience, preferably in a call center environment.

Excellent written and verbal communication skills in both Spanish and English, other languages an asset.

Skilled using Microsoft Office (Excel, Word and PowerPoint).

Available to work full time position.

Excellent customer service skills.

Ability to work in a fast paced environment.

Knowledge of the bus industry and aftermarket.

Form

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Description

We are always looking for the best talent to join our company as we embark on bold and challenging endeavors. At Marvic, each employee plays a critical role in driving the organization’s strategic plan. Join a team that continually pushes the boundaries of commerce in the relentless pursuit of excellence and innovation. At Marvic we encourage a natural flow of ideas and promote teamwork and transparency. We have a calendar full of challenging projects to keep us stimulated and motivated, with a work management style based on transparency, collaboration and performance.

The Marketing and Communications teams drive awareness and interest in Marvic, purposefully positioning the brand at the forefront of the aftermarket and bus industry, while having a positive impact and building meaningful communities, both internally and externally.

Responsibilities

Lead the creative ideation and delivery of social media content in close collaboration with the Design and Production teams.

Leverage historical data, community feedback, and upcoming trends to develop social media content that drives positive engagement and audience development across all active social media platforms including but not limited to Instagram, Twitter, Facebook and Youtube.

Own the amplification of Marvic content on social media, suggesting and developing new content programs and amplification methods based on editorial stories to maximize content visibility and audience growth.

Support with routine audience audits and competitive benchmarking to optimize growth.

Manage public and private engagement on all active social media platforms, including supporting the Marvic Smart team when needed.

Develop and maintain the social media contributors program, including user-generated content and influencer activations.

Stay abreast of trends in social media to develop strategies that will grow the Marvic community at scale.

Support with paid social media execution to meet and exceed performance marketing targets.

Compile and conduct reporting, monitoring, and analyses to meet social media KPIs.

Requirements

Bachelor’s degree in a related field such as Communications, Marketing, Journalism or Literature.

A minimum of 2 years professional experience managing a brand and/or company’s social media presence, with a proven track record for developing and executing successful social media campaigns that achieved positive growth and engagement

An aptitude for bold and radical thinking to engage and entertain the Marvic community.

Passion and expertise for emerging and established social media platforms and digital communities (Facebook, Instagram, Twitter, Wechat, Weibo, TikTok, Pinterest, Snapchat, StumbleUpon, Reddit, Digg, Kik, Tumblr, etc.).

Proficient with Microsoft Office, OS X, and Google products.

Experience with Photoshop, Illustrator and InDesign.

Experience using social monitoring/listening tools to compile insightful and actionable reports .

Flexible schedule according to the social media life cycle, including evenings and weekends as required.

Excellent copywriting and communication skills.

Ability to research, gather, and interpret data, as well as test and iterate ideas.

Ability to thrive in a fast-paced, performance-driven, cross-departmental environment.

Creative and strategic thinker who is genuine, self-motivated, collaborative, and proactive.

Ability to multitask and manage projects to meet deadlines.

Strong interpersonal skills with a natural ability to build relationships; maturity, discretion, discipline, and professionalism are essential.

A proficiency with and interest in photography and capturing visual content.

Demonstrates a keen sensibility and knowledge of retail, technology, marketing trends and the bus industry.

Form

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